Events >
#645 Online: How the CTA is Fighting Ghost Buses
Will Anderson, Manager, External Electronic Communications (he/him)
Lok Kwan, System Administrator III, Planning and Innovation (he/him)
Austin Chambers, Programmer Analyst III (he/him)
A “ghost bus” is a bus that has a countdown to its arrival, but it never shows up. It’s frustrating: people need to get to work on time and don’t want to wait in the cold any longer than they have to. Riders deserve real-time information they can trust.
The Chicago Transit Authority has been working on improvements. A cross-functional team including Customer Information, IT, and Planning & Innovation has been upgrading technology and procedures so that riders get better data.
This talk will explain the upgrades, what we’re working on next, and how you can use newly-available bus cancelation data in your app.